Cancellation Policy
At Dewlif (Ganapati associates), we understand that circumstances may change, and you might need to cancel your order or service. This Cancellation Policy outlines the terms and conditions under which cancellations can be made to ensure a smooth and transparent process for our customers.1. Timeframe
- Advance Notice Required: To successfully cancel your order or scheduled installation/service, you must provide notice at least 48 hours before the scheduled installation or service date. Cancellations made within this timeframe help us manage our schedules efficiently and accommodate other customers.requirement.
2. Fees
- Cancellation Fee: A cancellation fee of 10% of the total cost of the order or service will be applied if the cancellation is made less than 48 hours before the scheduled installation or service.
- No Fee: Cancellations made more than 48 hours in advance will not incur any cancellation fees.
5. Refunds
- Full Refund Eligibility: If you cancel your order more than 48 hours before the scheduled installation or service, you are eligible for a full refund of the amount paid, excluding any applicable taxes.
- Partial Refund: For cancellations made within 48 hours of the scheduled installation or service, a 90% refund of the total cost will be processed, after deducting the 10% cancellation fee.
- Non-Refundable Items: Certain items or services may be non-refundable as specified during the purchase. Please refer to the specific product or service terms for more details.
4. Procedure
How to Cancel: To cancel your order or scheduled installation/service, please follow one of the methods below:- Phone: Call our customer support team at 9231641337 / 8961222763 and provide your order number and cancellation request.
- Email: Send an email with your order details and cancellation request to info@dewlif.com.
- Online Portal: Log in to your account on our official website, navigate to your order history, and select the option to cancel your order or service.
- Confirmation: After submitting your cancellation request, you will receive a confirmation email or SMS acknowledging the cancellation and detailing any applicable refunds or fees.
5. Additional Information
- Processing Time for Refunds: Refunds will be processed within 7-10 business days from the date of cancellation. The refunded amount will be credited to the original payment method used during the purchase.
- Special Circumstances: In cases of unavoidable circumstances or emergencies, please contact our customer support team to discuss possible exceptions to this policy.
6. Customer Support
For any questions or assistance regarding cancellations, please contact our customer support team:- Phone: 9231641337 / 8961222763
- Email: info@dewlif.com