1. Introduction
Thank you for shopping with Dewlif! We strive to ensure that you are satisfied with your purchase. However, if you need to return a product or request a refund, please review our Return and Refund Policy below.
2. Return Policy
2.1. Eligibility for Returns
- Products can be returned within [14 days] from the date of delivery.
- Items must be unused, in their original packaging, and with all tags and labels attached.
- Certain items, including but not limited to customized products and items with a hygiene seal (if opened), are non-returnable.
2.2. Return Process
- To initiate a return, please contact our Customer Service team at [info@dewlif.com] or call [9231641337 / 8961222763].
- Provide your order number, the reason for the return, and details of the item(s) you wish to return.
- Our team will guide you through the return process and provide instructions on how to return the product.
2.3. Return Shipping
- The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.
- We recommend using a traceable shipping method to ensure the returned item reaches us.
3. Refund Policy
3.1. Refund Eligibility
- Refunds will be processed for returned items that meet our return criteria.
- The refund will be issued to the original payment method used for the purchase.
3.2. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [7-10 business days]. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
3.3. Non-Refundable Items
- Shipping charges are non-refundable.
- Items that do not meet our return criteria will not be eligible for a refund.
4. Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
5. Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact us immediately at [info@dewlif.com] or call [9231641337 / 8961222763] within [7 days] of receiving the item.
- We will arrange for a replacement or a full refund, including return shipping costs if applicable.
6. Contact Us
If you have any questions or need assistance with our Return and Refund Policy, please contact our Customer Service team:
Dewlif
9 No Lake East 6th Road, Santoshpur, Kolkata-700075
Phone: 9231641337 / 8961222763
Email: info@dewlif.com